Accessibility

The Q Train is taking steps to make its dining experiences available to as many people as possible. Please find below a description of the facilities and services that we currently offer. If you would like to discuss this further, please email us or call us on (03) 4238 3930.

Assistance Dogs:

The Q Train welcomes diners who use assistance dogs certified by a registered authority. Assistance dogs must always be restrained by a harness or leash.

People with Low Vision:

We have large print, high contrast menus available, please ask your friendly wait staff to provide them. If you make a note upon booking that you would like assistance with boarding and disembarking the train, our staff will be more than happy to help.

Companion Cards:

The Q Train can provide a discount for companion card holders, while their client pays the full fare. Please email us or call us on (03) 4238 3930 to arrange.

Wheelchair and Mobility Access:

Wheelchair Access:

The Q Train’s dining carriages are all more than 50 years old, and therefore have limited access. The external doorway is 700mm wide, and the internal doorways are 550mm wide. We can provide an attendant propelled slim wheelchair which can be used onboard our Q Bar & Dining carriage, seated at a table for 2 or 4.

Unfortunately, the internal doors on our other carriages are too narrow for wheelchairs. However, we are happy to provide wine matching in Q Class if someone in the group is prevented from entering the First Class compartments due to accessibility restrictions.

Please email us or call us on (03) 4238 3930 to make a booking using our attendant propelled wheelchair, so we can make sure we are providing everything you require to have the best possible experience.

Accessible Toilets:

Due to the age of The Q Train’s dining carriages, there are no toilets with wheelchair access on board the train. There are toilets with wheelchair access at each station, and the longest time between platform stops is one hour.

Walking Frames:

As a general rule, walking frames do not fit within our narrow door frames. We can provide secure storage for your walking frame and bring it to you at each platform stop. If you make a note upon booking that you would like assistance with boarding and disembarking the train, our staff will be more than happy to help.