CONDITIONS OF TRAVEL
The Q Train is a trading name of Total Quality Solutions Pty Ltd (TQS) ACN 123456789.
Travel is valid only for the passenger named, number of persons noted and for the date and the scheduled times specified. Travel is non refundable.
Passengers must be at the stated place of departure not later than 15 minutes prior to the stated departure time. Should a passenger fail to meet this requirement and as a consequence miss the departure, they will forfeit the full cost of their ticket.
The Train runs in all weather conditions. The Q Train may cancel, interrupt or stop due to dangerous situations, adverse weather, fire danger, mechanical breakdown, or any other causes beyond our reasonable control. The Q Train does not guarantee the train journey as advertised, and reserves the right to change the schedule of the journey at its sole discretion. In some circumstances, The Q Train may offer a substitute reservation at another time.
The passenger acknowledges that The Q Train has the sole and absolute discretion to vary the schedule for any reason The Q Train considers it necessary for the safety and welfare of the train, its passengers or its staff.
Patrons acknowledge that they are travelling on board a moving train and will have the opportunity to move around the train.
Patrons acknowledge that Q Class dining cars provide fixed table seating for groups of two or four, and we have two tables that seat six. Due to structure and space restrictions, there is no provision for moving tables and there is limited fixed space between the front of the table and the back of the chair. If you have a booking for one, three, or five people, please note that your table may be shared by another small group.
Patrons acknowledge that due to limited kitchen space onboard The Q Train, changes to menu cannot be accommodated. Please note dietary requirements when booking, because we cannot change your allocated menu less than 48 hours in advance.
The Q Train reserves the right in its absolute discretion to:
We do not offer refunds, however changes to bookings may be made as follows:
The passenger acknowledges that during the period of carriage, The Q Train is operated under the jurisdiction of TQS or its appointed representatives and that the then current conditions of carriage issued by the said Company or its representatives, except insofar as they are in conflict with the conditions contained herein, shall govern the rights and duties of the passenger.
Reservation conditions shall be governed by and constructed in accordance with the laws of the State of Victoria and the passenger hereby agrees to submit to the jurisdiction of the Courts of the said State.
Patrons board The Q Train at their own risk. The Q Train will not be responsible for any loss, damage (including property damage, personal injury, economic and consequential loss) or injury however else it may arise, including but not limited to being from a pre-existing medical condition, a breach of these conditions or as a result of the patron’s behaviour.
Patrons bring personal effects onto The Q Train at their own risk. The Q Train will not be responsible for any damage to or loss or theft of a patron’s personal property. Any lost property will be handed to The Bellarine Railway if not claimed. Contact The Bellarine Railway 03 5258 2069.
The Bellarine Railway and The Q Train hold appropriate Public Liability insurances.
Only vouchers issued by The Q Train are valid to be redeemed. These vouchers can be identified by their unique voucher number, their expiry date, and the use of The Q Train livery.
A safety briefing is given to all patrons before departures.
There are two exit doors per carriage of the Train. There is one exit door in the Club Loco Bar Car. Should evacuation be required, patrons must follow the instructions of The Q Train and Bellarine Railway staff.
There are fire extinguishers in every carriage of the Train.
First aid facilities and equipment are available at all times.
If you have any food allergies, please notify The Q Train when booking.
The Q Train has been awarded an AGFG Readers Choice award for 2018 in the Modern Australian Category for the Geelong & The Bellarine Peninsula region.